pgjl Privacy Policy

1. About This Policy and Who We Are

This Privacy Policy is issued by pgjl ("pgjl," "we," "us," or "our"), the operator of the online gaming Platform accessible at pgjl.one. pgjl acts as the personal information controller for the personal data collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").

This Policy applies to all personal data collected from registered players, visitors to pgjl.one, and any individual who contacts pgjl for customer support or other inquiries. By using the pgjl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

pgjl collects the following categories of personal data, limited to what is necessary for the purposes described in this Policy:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS ID) collected during Know Your Customer (KYC) verification.
• Contact Data: Email address, Philippine mobile number, and mailing address.
• Account Data: Username, encrypted password, account creation date, login history, and session records.
• Financial Data: Transaction records (deposits, withdrawals, bet history), GCash or Maya account reference numbers, and bank account details provided for withdrawal purposes. pgjl does not store full payment credentials such as PINs or passwords.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and general geographic location inferred from IP address.
• Usage Data: Pages visited on pgjl.one, games played, session duration, bet amounts, and in-Platform navigation patterns.
• Communications Data: Records of customer support interactions, emails, and chat conversations you initiate with pgjl.
• Responsible Gaming Data: Any self-imposed deposit limits, loss limits, cooling-off periods, or self-exclusion requests submitted through your pgjl account.

3. How We Collect Your Data

pgjl collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies when you access pgjl.one.
• Third-party sources: Identity verification data from government ID document verification services, and transaction data from payment processors (GCash, Maya, BPI, BDO, UnionBank, etc.) as part of deposit and withdrawal processing.

4. Legal Basis for Processing

pgjl processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contract performance: Processing necessary to create and maintain your pgjl account, process deposits and withdrawals, and provide the gaming services you have subscribed to.
• Legal obligation: Processing required to comply with Philippine law, including KYC and AML obligations under the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, and applicable tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming enforcement, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent for specific processing activities (e.g., promotional communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

pgjl uses the personal data we collect for the following purposes:

• To register and manage your pgjl account and verify your identity and age (21+ requirement).
• To process deposits and withdrawal requests in Philippine Peso via GCash, Maya, and other accepted payment methods.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities in compliance with Philippine law.
• To enforce pgjl's Terms & Conditions, including the prohibition on underage access and multiple accounts.
• To administer responsible gaming tools including deposit limits, loss limits, and self-exclusion requests.
• To provide customer support and respond to your enquiries.
• To send transactional communications (deposit confirmations, withdrawal notifications, account security alerts) to your registered email address or mobile number.
• To send promotional communications where you have opted in to receive them. You may opt out at any time.
• To improve Platform performance, game selection, and user experience based on aggregated usage analytics.
• To comply with PAGCOR regulatory requirements, Philippine tax obligations, and any lawful requests from Philippine government authorities.

6. Sharing Your Data with Third Parties

pgjl does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following limited circumstances:

• Payment processors: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, and other accepted payment providers receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC service providers used to verify government IDs during account registration. These providers are contractually bound to process data only for the verification purpose.
• Game content providers: Game studios and technology providers whose games appear in the pgjl lobby may receive anonymised session data for game performance and RNG auditing purposes. No personally identifiable information is shared with game providers.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulation.
• Law enforcement: Philippine law enforcement agencies where pgjl is required by court order, subpoena, or applicable law to disclose information.

7. International Data Transfers

pgjl's primary data processing infrastructure is located in the Asia-Pacific region. Where personal data is transferred outside the Philippines — for example, to cloud infrastructure providers — pgjl ensures that such transfers are subject to appropriate safeguards consistent with the requirements of the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data transfers. Transfers occur only to jurisdictions or entities providing adequate levels of data protection.

8. Data Retention

pgjl retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law. Specifically:

• KYC and identity verification records are retained for a minimum of 5 years from account closure, in compliance with AMLA record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the transaction date.
• Account data and login history are retained for a minimum of 3 years from account closure.
• Customer support communications are retained for 2 years from the date of the interaction.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Cookies and Tracking Technologies

pgjl uses cookies and similar technologies on pgjl.one for the following purposes:

• Essential cookies: Required for the Platform to function — maintaining your login session, remembering language and display preferences, and preventing cross-site request forgery.
• Analytics cookies: Aggregated, anonymised data on how players navigate the Platform, which games are most visited, and where technical errors occur. Used solely to improve pgjl's service.
• Responsible gaming cookies: Session duration tracking to support time-limit alerts and responsible gaming features you have enabled in your account.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use core Platform features. pgjl does not use third-party advertising or retargeting cookies.

10. Security of Your Personal Data

pgjl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption of all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting data access to authorised personnel, and regular security assessments of our systems and processes. Despite these measures, no data transmission over the internet can be guaranteed absolutely secure. You are responsible for maintaining the confidentiality of your pgjl login credentials.

11. Your Rights Under the Data Privacy Act of 2012

As a data subject under Philippine law, you have the following rights with respect to your personal data held by pgjl:

• Right to be Informed: The right to know whether pgjl holds personal data about you, and to receive the information set out in this Privacy Policy regarding its collection and use.
• Right to Access: The right to request a copy of the personal data pgjl holds about you and information about how it is processed.
• Right to Correction: The right to request correction of inaccurate, incomplete, or outdated personal data held by pgjl.
• Right to Erasure or Blocking: The right to request the deletion or suspension of processing of your personal data where the data is unlawfully obtained, no longer necessary for its original purpose, or where you have withdrawn consent and no other legal basis for processing exists.
• Right to Object: The right to object to the processing of your personal data where pgjl relies on legitimate interests as the legal basis, subject to applicable exceptions.
• Right to Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe pgjl has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact pgjl at: [email protected]. pgjl will respond to verified data subject requests within 15 business days in accordance with NPC guidelines.

12. Children's Privacy

pgjl's Platform is strictly restricted to individuals aged 21 and above. pgjl does not knowingly collect personal data from any person under the age of 21. If pgjl discovers that personal data has been collected from an individual under 21 — whether through false age representation or any other means — the account will be immediately terminated, all data associated with that account will be deleted (subject to any legal retention obligations), and the matter may be referred to PAGCOR and relevant Philippine authorities.

13. Changes to This Privacy Policy

pgjl reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players by email to the registered address and/or through a notice displayed prominently on the Platform. The effective date at the top of this Policy will be updated accordingly. Continued use of pgjl following notification of changes constitutes acceptance of the revised Privacy Policy.

14. Contact and Data Protection Enquiries

For any questions, requests, or concerns regarding this Privacy Policy or pgjl's personal data processing practices, please contact us:

Email: [email protected]
Subject line for data privacy enquiries: Data Privacy – [Your Registered Email]

pgjl aims to acknowledge all data privacy enquiries within 5 business days and to resolve them fully within 15 business days. For unresolved complaints, you may escalate to the National Privacy Commission of the Philippines.